Now powering Paws Up Samui

Run your pet business in one smooth flow.

Daycare, boarding, grooming and training venues run the whole day from PetFlow HQ — bookings, pets, care, staff and payments — instead of a paper diary, a spreadsheet and a group chat.

Start in Test Mode Book a demo

Every new venue opens in Test Mode. Add a pet, run a booking end to end, and nothing reaches a real pet owner until you add your company details and go live.

A short call, no obligation: we walk through your services and one booking from end to end.

Today at your venue

Tuesday

On site 42

Occupancy 78%

Milo checked in

Daycare + grooming at 14:00

Checked in

Booking confirmed

Luna · Full groom · Fri 10:30 with Anna

Owner notified

Confirmed

Illustrative product view. Example data.

The problem

The work is in one place. The information isn't.

Most pet-care teams run the day across a diary, a spreadsheet, a phone, a card machine and a group chat. Nothing is wrong with any of them. Together, they are where the time goes.

The diary only one person can read

Bookings live in one book or in one person's head. Covering a sick day means someone guessing.

Now: The whole team opens the same calendar, on any phone.

Care notes on paper

Feeding times, medication and allergies get copied between a form, a whiteboard and a memory.

Now: Feeding, medication and allergies sit on the pet's profile, where the next shift will see them.

Chasing owners by hand

Confirmations, reminders, vaccination renewals and pickup times, typed out one message at a time.

Now: The system sends confirmations, reminders and updates for you.

Money in three places

A card machine, bank transfers and a packages tally in a notebook, reconciled at the end of the month.

Now: Payments, packages and takings are recorded against the booking as they happen.

PetFlow HQ puts all of it in one system, so the day runs from one screen.

Less admin. Better care. Happier teams.

Solutions

One platform, whatever your venue does.

The modules are the same wherever you are. What changes is which ones you live in.

Daycare centres

Half days and full days, packages, occupancy at a glance, and a fast check-in for the morning rush.

Boarding venues and pet hotels

Multi-night stays across rooms and runs, feeding and medication schedules, and a care report at departure.

Grooming salons

Groomer diaries, service durations, photos on the pet's record and add-ons rung up at the desk.

Training centres

Courses and one-to-one sessions, class registers, and session notes kept on the pet's profile.

Multi-location groups

One account, several venues. Per-venue calendars, shared customers and pets, and reporting across the group.

Platform

Everything the venue runs on, in one place.

Every module is included. Nothing is sold separately, nothing is an upgrade.

Run the whole operation from one system, save your team time, keep every pet's information accurate, and grow without rebuilding how you work. One flow from the first enquiry to check-out, the invoice and the next booking.

Bookings and master calendar

Every service, room and staff member on one calendar. Enquiry, pending, confirmed, completed — visible at a glance, so anyone covering a shift can read the day without ringing you.

Operations and check-in

Arrivals, departures and who is on site right now. Check pets in and out in a tap, so the morning rush never queues at the desk.

Pets and care plans

Feeding, medication, vaccination records, behaviour notes and care alerts on every pet profile — the next person on shift sees the allergy before they feed.

Customers and households

Owners, second contacts and every pet in the household, linked and up to date, so nobody rings the wrong number at pickup.

Incidents

Log what happened, who was involved and what was done. Kept on the pet's record where the next shift will see it, not in a chat that scrolls away.

Messages and automated email

Confirmations, reminders and updates sent by the system, not from someone's personal phone at nine in the evening.

Daily reports and documents

Care reports for owners, waivers, vaccination certificates and signed forms, filed against the right pet and found in seconds.

Point of sale

Retail, add-ons and walk-in services rung up at the desk and attached to the booking, so extras stop being forgotten.

Payments and refunds

Card and PromptPay payments through Omise, with refunds handled in the same place — no separate machine to reconcile.

Packages and memberships

Ten-packs, monthly plans and remaining balances tracked automatically as they are used, so nobody counts visits by hand.

Staff and permissions

Roles and access for reception, groomers, managers and finance — everyone sees what they need to, and nothing they should not.

Finance and accounting

Revenue, payments and reporting your accountant can actually work with, without a month-end rebuild in a spreadsheet.

Want to see this on your own services? Start in Test Mode or book a demo.

A short call, no obligation: we walk through your services and one booking from end to end.

Features

A closer look at the parts you use every hour.

See the whole day on one calendar

Services, rooms, runs and staff on a single master calendar. Move a booking and everyone sees it. Open today's list and you know who is on site, who is arriving and who is going home.

Enquiry, pending, confirmed, checked in, in service, ready, completed, cancelled and no-show
Every status shows a dot and a label — never colour on its own
Filter by service, by room or by staff member
Check pets in and out from the same screen

Enquiry Pending Confirmed Checked in In service Ready Completed Cancelled No-show

Illustrative view. Example data.

Every pet's care, exactly as the owner wrote it

Care instructions stop living on paper. Feeding times, portions, medication, allergies and behaviour notes sit on the pet's profile, where the next person on shift will find them.

Feeding schedule with times and portions
Medication with dose, timing and a tick when it's done
Allergies and behaviour notes raised as care alerts, above everything decorative
Vaccination records with renewal dates
Incidents logged against the pet, not lost in a chat

Care alerts

Apoquel 16mg with breakfast and lunch

Next dose 12:00

Allergic to chicken

Anxious during storms — quiet room preferred

08:00 · 200g kibble + salmon oilDone

13:00 · 150g kibble (no chicken)

17:30 · 200g kibble, slow feeder

Illustrative view. Example data.

Built for the floor, not just the office

The staff view is designed for a phone in a busy room: today's tasks, care instructions, check-ins and photo updates, with large touch targets and one tap to complete.

Today's tasks in order, with what's left
Mark feeding and medication complete as you go
Pull up care instructions instantly
Send a photo update to the owner
Touch targets of at least 44px throughout

It runs in the browser on any phone. There is nothing to install, no logins to remember on a shared device, and little to learn — the staff view shows a shift's tasks and nothing else.

Your tasks · 6 left

Medication · 12:00

Milo, Apoquel 16mg

Done

Feeding · 13:00

Luna, 120g wet food

Done

Check-in · 13:30

Biscuit, boarding arrival

Start

Illustrative view. Example data.

Want to see this on your own services? Start in Test Mode or book a demo.

A short call, no obligation: we walk through your services and one booking from end to end.

Getting started

Four steps from sign-up to live.

Create your account

Add your venue

Name your venue, set your services, opening hours, rooms and runs, then invite your team and choose what each role can see.

Explore in Test Mode

Every new venue opens in Test Mode. Move around the calendar, add a pet and run a booking from end to end, without anything reaching a real owner.

Add your company details and go live

Enter your company details to leave Test Mode. Bookings, emails and payments switch on, and the venue is live.

You can create the venue and run a booking in Test Mode straight away — there is nothing to install and nothing to schedule.

The back office lives at app.petflowhq.com.

Coming from a diary and a spreadsheet

Bring what you have to the demo — your customer list, your pets, and the bookings already in the diary. We will go through it on the call and tell you what can be brought across and what is quicker to type in, so you are not guessing about it after you sign up.

For pet owners

Your customers see your brand. Not ours.

Pet owners get their own portal. They book, follow their pet's care reports, keep vaccination documents current and manage their details without calling reception. Your booking pages carry your logo, your colour and your photography — PetFlow HQ stays a quiet trust mark at the bottom of the page.

Book, rebook and see upcoming stays
Care reports and photo updates after the visit
Pet details and vaccination documents kept current by the owner

Paws Up Samui

Book your pet's island stay

Daycare Boarding Grooming

Choose dates

Illustrative booking page. Example data. Venue branding is set by the venue.

Our first customer

Paws Up Samui runs on PetFlow HQ.

PetFlow HQ was built alongside Paws Up Samui, a pet-care venue on Koh Samui, Thailand. It runs their day: bookings, check-ins, care plans, payments and owner updates. They are our first customer, and for now our only one. We would rather show you one venue running properly than a wall of logos.

Book a demo

A short call, no obligation: we walk through your services and one booking from end to end.

Pricing

Priced per venue, quoted on a call.

A single grooming salon and a five-site group are not the same business, so they are not the same price. We would rather look at your operation than publish a number that does not fit it.

What every venue gets

The whole platform. Bookings and the master calendar, check-in, pets and care plans, customers, incidents, messages, documents and reports, point of sale, payments, packages and memberships, staff and permissions, finance, and the customer portal. Modules are not sold separately.

What changes the price

How many venues you run, how many staff need their own login, and your booking volume. That is it.

Not how many pets you have on your books.
Not how many customers you add.
Not which modules you switch on — every module is included.

How to get a number

Book a demo. We will walk through how your venue works, then quote you on the call. No obligation and no pressure.

Card and PromptPay payments are processed through Omise. Tell us where you operate and we will confirm what we can take there today.

If you take cash or bank transfer, everything else in PetFlow HQ runs with payments switched off.

Your venue's data is yours. Ask us anything about where it is stored and how you get it out, and we will answer in writing.

Book a demo

A short call, no obligation: we walk through your services and one booking from end to end.

See it running on your own venue's day.

Start in Test Mode now, or book a demo and we will walk through your services, one booking end to end, and whatever your current system makes hard.

Start in Test Mode Book a demo

Every new venue opens in Test Mode. Add a pet, run a booking end to end, and nothing reaches a real pet owner until you add your company details and go live.

Already have an account? Sign in takes you to app.petflowhq.com.